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Meditations Keep Pausing or Stopping During Playback

Kelly R
  • Updated

Quick Answer:
If your meditations keep pausing or stopping during playback, the issue is usually related to app updates, connectivity, or background activity settings. The steps below can help resolve the problem.

 

Try the following troubleshooting steps based on your device:

  • Make sure your device and the Amen app are fully updated, then restart your device to complete the refresh

  • Check that you are connected to a strong and stable Wi-Fi network

  • Clear your device cache

    • On iOS, clear the cache by restarting your device

    • On Android, clear cache through your device Settings

  • Allow background app activity

    • On Android, go to Settings > Apps > Amen > Mobile Data and turn on Allow background data usage

  • On iOS, go to Settings > Screen Time > Always Allowed >add Amen 
    Then go to Settings > Apps > Amen and turn on Background App Refresh

  • Restart your device after changing these settings

  • Reinstall the Amen app for a full refresh
    • Delete the Amen app
    • Restart your device
    • Reinstall the app from the App Store or Google Play
    • Log back into your account

If the issue continues after trying these steps, please reach out to our Customer Support Team for further assistance. 

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