Quick Answer:
If your meditations keep pausing or stopping, it’s usually related to app updates, connectivity, or background activity settings. Follow the troubleshooting steps below to resolve the issue.
Why do my meditations keep pausing or stopping during playback?
Please try the following steps:
1. Update & Restart
Make sure your device software and the Amen app are fully updated.
Restart your device to complete the refresh.
2. Check Your Internet Connection
Confirm you are connected to a strong, stable Wi-Fi network.
3. Clear Cache
iOS: Restart your device to clear the cache.
Android: Go to Settings > Apps > Amen > Storage > Clear Cache.
4. Allow Background App Activity
Android:
Go to Settings > Apps > Amen > Mobile Data
Turn on Allow background data usage
iOS:
Go to Settings > Screen Time > Always Allowed → Add Amen
Then go to Settings > Amen → Turn on Background App Refresh
Restart your device after making these changes.
5. Reinstall the App (Full Refresh)
Delete the Amen app
Restart your device
Reinstall the app from the App Store or Google Play Store
Log back into your account
If the issue continues after trying these steps, please contact our Customer Support Team for further assistance.